Refund policy
*Retail Exchange Terms are different from Online Exchange Terms*
(Scroll all the way to the bottom for retail exchange terms)
Do I need to contact Sozoone prior to the return/exchange?
> Yes, you will need to write in to us before returning the item or your return/exchange request may be rejected. do email us at sozo_one@hotmail.com
Can I return/exchange a sale or discounted item?
> No, we only accept returns/exchanges for regular-priced items
Orders that consists of flash sale discount codes are not considered as regular-priced items.
(Reward codes/store credits/weekly promo code are eligible for return/exchange)
How long is the return/exchange window period?
> 14 working days from the date of shipping confirmation email
Can I make more than one return/exchange for my order?
> No, return/exchange can only be done once per order.
Can I exchange for a different design?
> No, exchanges across designs are not allowed.
Can I return/exchange my online order in-store?
> No, return/exchange for online orders cannot be done in-store.
Can I receive cash refunds for my returned item?
> No, we do not provide cash refunds. We only provide credits refund, valid for 6 months from the date of issue.